FAQ

1. What products does Pioneertra offer?

Pioneertra specializes in 100% handmade ceramic products. Our collection includes Japanese ceramic tea cups, vintage teapots, country tea sets, coffee cups, and other handcrafted ceramic items. Each piece is meticulously made by skilled artisans using traditional techniques.

2. Are your products really 100% handmade?

Yes, all of our products are 100% handmade by skilled artisans. We take pride in the craftsmanship that goes into every piece, ensuring each item is unique and of the highest quality.

3. Where are your ceramics made?

Our ceramics are crafted in Japan by experienced artisans who use traditional Japanese ceramic techniques that have been passed down through generations. The focus is on creating high-quality, authentic products that reflect the rich cultural heritage of Japan.

4. Can I customize a ceramic tea cup or set?

Yes! We offer customization options for many of our products. If you're looking for a specific design or wish to add a personal touch, please contact us directly, and we'll work with you to create a one-of-a-kind piece tailored to your preferences.

5. How do I care for my handmade ceramic products?

To preserve the beauty and longevity of your ceramic items, we recommend the following care instructions:

  • Hand wash with mild soap and warm water.

  • Avoid using abrasive cleaners or sponges that could scratch the surface.

  • Dry thoroughly with a soft cloth and store in a safe place to avoid damage.

6. Do you offer international shipping?

Yes, we offer international shipping. We ship worldwide, and shipping fees will depend on your location. The estimated delivery time will also vary based on your destination. You can find specific shipping details during the checkout process on our website.

7. Can I return or exchange an item?

We accept returns or exchanges for items in their original condition within a specified period after purchase. Please review our return policy for more details. If you need assistance, feel free to contact our customer service team.

8. How do I place an order?

Placing an order is simple! You can browse our collection online and add your desired products to your cart. When you're ready, proceed to checkout, where you can complete your order by entering your shipping information and payment details. For custom or bulk orders, please reach out to us directly for assistance.